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Nov. 29th, 2005

I think that it's illegal to record telephone conversations without someone's knowledge, but if I were to add one of those 'customer support' recorded messages like "this call is being monitored for training purposes" to my answering machine and just pick up after that, I guess I could get away with it since I was warning them of the monitoring and giving them the opportunity to hang up.  That seems fair, doesn't it?  I think people would be a lot less likely to call me then.  I guess it doesn't matter really as I get maybe 3 calls per month while I'm home to answer them, and I usually just let it ring through to voicemail.  The only phone I'm likely to answer is my cellphone and I don't think I can record on that easily.

Comments

( 4 comments — Leave a comment )
shockwave77598
Nov. 29th, 2005 05:33 pm (UTC)
In the state of Texas, unless the law has changed and I am unaware of the change, it's legal to record a telephone conversation so long as one of the parties in the conversation is aware that it is being recorded. If you are talking to someone on the phone, you can record it. But you cannot put an automatic recorder in to surreptitiously record conversations of, say, a suspect roommate or family member.
neccoloup
Nov. 29th, 2005 05:42 pm (UTC)
We record all our telephone lines at my DHS unit and there's never any message saying that they are being recorded. It's probably different since it's a government installation but I've never actually thought of the legality.
murasadramon
Nov. 29th, 2005 08:26 pm (UTC)
You could always use that line as a joke. "Your call may be monitored for quality assurance..." but it still stands as a warning, so you could legally record it if you wanted. :) It's an effective parody.
saintsanctimony
Nov. 29th, 2005 10:24 pm (UTC)
I think it differs from state to state ...
Making an audio recording of somebody without their permission is supposed to be illegal in Nevada (nevermind how I found this out) and I think the reasoning is so that if anyone tries to audio-tape the mafia making a deal out here, it'll be inadmissable as evidence in court because it'll have been obtained illegally ...

Despite this, call-centers stationed in Nevada regularly record phone calls without first notifying the callers that they will be recorded, so I'm not really sure how strictly-enforced the law is ...
( 4 comments — Leave a comment )